Terms of service
Coalition Fitness Terms of Service
Posted: March 27, 2025
Effective: March 27, 2025
These terms of service (“Terms”) cover your use and access to all products, services, software and websites (collectively, “Services”) of Coalition Fitness, LLC and its affiliates (collectively, “Coalition”). Our Privacy Policy explains how we collect and use your information while our Acceptable Use Policy outlines your responsibilities when using our Services. By using our Services, you are agreeing to be bound by these Terms, our Privacy Policy and our Acceptable Use Policy.
Your Content & Your Permissions
When you submit, upload, transmit or provide us with any data, information, media or other content in connection with your use of our Services (“Your Content”), you understand and agree that:
● you will continue to own and be responsible for Your Content;
● we will not sell Your Content to any third party;
● you are giving us and our affiliate companies a perpetual, non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use Your Content (with no fees or charges payable by us to you) for the purposes of providing, promoting, developing and trying to improve Coalition, the Services and any new services that we may provide in the future. All such use will, to the extent Your Content contains personal information, be in accordance with our Privacy Policy. As part of this license, we and our affiliate companies may, subject to the Privacy Policy, copy, reproduce, host, store, process, adapt, modify, translate, perform, distribute and publish Your Content worldwide in all media and by all distribution methods, including those that are developed in the future;
● you grant other Coalition users a non-exclusive license to access and use Your Content within Coalition, in accordance with these Terms and Coalition’s functionalities;
● we may share Your Content with third parties that we work with to help provide, promote, develop and improve Coalition in accordance with the Privacy Policy;
● we may use the name that you submit in connection with Your Content (whether that be your account name, real name or otherwise); and
● you will comply with these Terms, including our Acceptable Use Policy, in your submission of Your Content and your use of the Services.
In addition, you agree that we and our affiliate companies (subject to these Terms, our Privacy Policy and applicable laws and regulations):
● are allowed to retain and continue to use Your Content after you stop using Coalition;
● may be required to retain or disclose Your Content: (i) in order to comply with applicable laws or regulations; (ii) in order to comply with a court order, subpoena or other legal process; (iii) in
order to respond to a lawful request by a government authority, law enforcement agency or similar body; or (iv) where we believe it is reasonably necessary to comply with applicable laws or regulations, in each case including (where applicable) orders, requests and other legal processes issued or made pursuant to mutual legal assistance treaty or similar lawful means. You may refer to our Law Enforcement Data Request Guidelines for further details on how we may retain or disclose Your Content;
● may be required to retain or disclose Your Content in order to enforce these Terms or to protect any rights, property or safety of ours, our affiliate companies or other users of the Services.
Your Responsibilities
Your use of our Services must comply with our Acceptable Use Policy. Content in the Services may be protected by others’ intellectual property rights. Please do not copy, download or share any content made available to you in connection with the Services unless you have the right to do so.
Help us keep Your Content protected. Safeguard your password to the Services, and keep your account information current. Do not share your account credentials or give others access to your account.
You may use our Services only as permitted by applicable law, including export control laws and regulations. Finally, to use our Services, you must be at least 13 if you reside in the United States, and 16 if you reside anywhere else. If the law where you reside requires that you must be older in order for Coalition to lawfully provide the Services to you without parental consent (including use of your personal data), then you must be that older age.
Software
Some of our Services may allow you to download certain software (“Software”) which may update automatically. So long as you comply with these Terms, we give you a limited, nonexclusive, nontransferable, revocable license to use the Software, solely to access the Services. To the extent any component of the Software may be offered under an open-source license, we will make that license available to you and the provisions of that license may expressly override some of these Terms. Unless the following restrictions are prohibited by law, you agree not to reverse engineer or decompile the Services, attempt to do so or assist anyone in doing so.
Beta Services
We may release products and features that we are still testing and evaluating (“Beta Services”). Beta Services may be labeled “alpha,” “beta,” “preview,” “early access,” or “evaluation” (or with words or phrases with similar meanings) and may not be as reliable as Coalition’s other services. Beta Services may be made available so that we can collect user feedback. By using any of our Beta Services, you agree that we may contact you to collect such feedback.
Beta Services are confidential until official launch. If you use any Beta Services, you agree not to disclose any information about the Beta Services to anyone else without our permission.
Additional Features
From time to time, Coalition may add additional features to enhance the user experience of the Services at no additional charge. However, these free features may be withdrawn without further notice.
Our Stuff
The Services are protected by copyright, trademark and other US and foreign laws. These Terms do not grant you any right, title or interest in the Services, others’ content in the Services, Coalition’s trademarks, logos or other brand features. We welcome feedback, but note that we may use comments or suggestions without any obligation to you.
Copyright
We respect the intellectual property of others and ask that you do too. We respond to notices of alleged copyright infringement if they comply with the law. All such notices should be reported to us at info@coalitionstl.com with “Copyright Notice” in the subject line.
Paid Accounts
Billing. You can and add paid features to your account (turning your account into a “Paid Account”). We will automatically bill you from the date you convert to a Paid Account and on each periodic renewal until cancellation. You are responsible for all applicable taxes, which we will charge when required to do so under applicable law. Some countries have mandatory local laws regarding your cancellation rights, and this paragraph does not override such laws.
Cancellation. You may cancel your Paid Account at any time; however, refunds will only be issued if required by law. For example, users living in the European Union have the right to cancel their Paid Account subscriptions within 14 days of signing up for, upgrading to or renewing a Paid Account by contacting us at info@coalitionstl.com.
Downgrades. Your Paid Account will remain in effect until it is cancelled or terminated under these Terms. If you do not pay for your Paid Account on time, we reserve the right to suspend it or remove Paid Account features.
Changes. We may change the fees in effect on renewal of your subscription, to reflect factors such as changes to our product offerings, changes to our business or changes in economic conditions. We will give you no less than 30 days’ advance notice of these changes via a message to the email address associated with your account and you will have the opportunity to cancel your subscription before the new fee comes into effect.
Coalition Business Accounts
If you sign up for an Coalition account with an email address provisioned by your organization, your organization may be able to block your use of or access to the Services until you associate your Coalition account with a personal email address.
Termination
You are free to stop using our Services at any time. We reserve the right to suspend or terminate your access to the Services with notice to you if:
1. you are in breach of these Terms;
2. your use of the Services would cause a real risk of harm or loss to us or other users; or 3
3. you do not have a Paid Account and have not accessed our Services for 12 consecutive months. Discontinuation of Services
We may decide to discontinue the Services in response to exceptional unforeseen circumstances, events beyond Coalition’s control (for example, a natural disaster, fire or explosion) or to comply with a legal requirement.
Services “AS IS”
We strive to provide great Services, but there are certain things that we cannot guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, COALITION AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED “AS IS”. WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some places do not allow the disclaimers in this paragraph, so they may not apply to you. For example, these disclaimers do not override the legal protections, including statutory warranties, granted to consumers by EU law.
Limitation of Liability
WE DO NOT EXCLUDE OR LIMIT OUR LIABILITY TO YOU WHERE IT WOULD BE ILLEGAL TO DO SO—THIS INCLUDES ANY LIABILITY FOR COALITION’S OR ITS AFFILIATES’ FRAUD OR FRAUDULENT MISREPRESENTATION IN PROVIDING THE SERVICES. IN COUNTRIES WHERE THE FOLLOWING TYPES OF EXCLUSIONS ARE NOT ALLOWED, WE ARE RESPONSIBLE TO YOU ONLY FOR LOSSES AND DAMAGES THAT ARE A REASONABLY FORESEEABLE RESULT OF OUR FAILURE TO USE REASONABLE CARE AND SKILL OR OUR BREACH OF OUR CONTRACT WITH YOU. THIS PARAGRAPH DOES NOT AFFECT CONSUMER RIGHTS THAT CANNOT BE WAIVED OR LIMITED BY ANY CONTRACT OR AGREEMENT. IF YOU ARE AN EU OR UK CONSUMER, THESE TERMS DO NOT EXCLUDE COALITION’S LIABILITY FOR LOSSES AND DAMAGES THAT ARE A RESULT OF OUR FAILURE TO USE REASONABLE CARE AND SKILL IN PROVIDING THE SERVICES OR OF OUR BREACH OF OUR CONTRACT WITH YOU, AS LONG AS THOSE LOSSES AND DAMAGES ARE REASONABLY FORESEEABLE.
IN COUNTRIES WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, COALITION, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS WILL NOT BE LIABLE FOR:
1. ANY INDIRECT, SPECIAL INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES; OR
2. ANY LOSS OF USE, DATA, BUSINESS OR PROFITS, REGARDLESS OF LEGAL THEORY.
THESE EXCLUSIONS OR LIMITATIONS WILL APPLY REGARDLESS OF WHETHER COALITION OR ANY OF ITS AFFILIATES HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU USE THE SERVICES FOR ANY COMMERCIAL, BUSINESS OR RE-SALE PURPOSE, COALITION, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS WILL HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY. COALITION AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES.
OTHER THAN FOR THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS DESCRIBED IN THIS SECTION), WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF $20 USD OR 100% OF ANY AMOUNT YOU HAVE PAID UNDER YOUR CURRENT SERVICE PLAN WITH COALITION. THIS PROVISION DOES NOT APPLY TO EU CONSUMERS WHERE PROHIBITED BY APPLICABLE LAW.
Resolving Disputes
Let’s Try to Sort Things Out First. We want to address your concerns without needing a formal legal case. Before filing a claim against Coalition, you agree to try to resolve the dispute informally by sending us a written notice of dispute at info@coalitionstl.com that includes your name, a detailed description of the dispute and the relief you seek (a “Notice of Dispute”). We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 60 days after submission, you or Coalition may bring a formal proceeding. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.
Judicial Forum for Disputes. You and Coalition agree that any judicial proceeding to resolve claims relating to these Terms or the Services will be brought in the federal or state courts located in St. Louis, Missouri, subject to the mandatory arbitration provisions below. Both you and Coalition consent to venue and personal jurisdiction in such courts. If you reside in a country (for example, a member state of the European Union) with laws that give consumers the right to bring disputes in their local courts, this paragraph does not affect those requirements.
IF YOU ARE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:
We Both Agree to Arbitrate. You and Coalition agree to resolve any claims relating to these Terms or the Services through final and binding individual arbitration by a single arbitrator, except as set forth under the “Exceptions to Agreement to Arbitrate” below. This includes disputes arising out of or relating to the interpretation or application of this “Mandatory Arbitration Provisions” section, including its scope, enforceability, revocability or validity. The arbitrator may award relief only individually and only to the extent necessary to redress your individual claim(s); the arbitrator may not award relief on behalf of others or the general public.
Opt out of Agreement to Arbitrate. You can decline this agreement to arbitrate by contacting us at info@coalitionstl.com with “Opt Out Request” in the subject line within 30 days of first registering your account or agreeing to these Terms.
Arbitration Procedures. The American Arbitration Association (AAA) will administer the arbitration under its Consumer Arbitration Rules. The AAA’s rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879. The arbitration will be held in the United States county where you live or work, St. Louis, Missouri or any other location we agree to.
Arbitration Fees and Incentives. The AAA rules will govern payment of all arbitration fees. For individual arbitration of non-frivolous claims less than $75,000 for which you timely provided Coalition with a Notice of Dispute, Coalition will reimburse arbitration filing fees at the conclusion of the arbitration and will pay other arbitration fees. For all other claims, the costs and fees of arbitration shall be allocated in accordance with the arbitration provider’s rules, including rules regarding frivolous or improper claims. If you receive an arbitration award that is more favorable than any offer we make to resolve the claim, we will pay you $1,000 in addition to the award. Coalition will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous or brought for an improper purpose.
Exceptions to Agreement to Arbitrate. Either you or Coalition may assert claims, if they qualify, in small claims court in St. Louis, Missouri or any United States county where you live or work. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services or intellectual property infringement (for example, trademark, trade secret, copyright or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above. If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the state and federal courts in St. Louis, Missouri to resolve your claim.
NO CLASS OR REPRESENTATIVE ACTIONS. You may only resolve disputes with us on an individual basis. You may not bring a claim as a plaintiff or a class member in a class, consolidated or representative action. Class arbitrations, class actions, private attorney general actions and consolidation with other arbitrations are not allowed.
Severability. If any part of this “Mandatory Arbitration Provisions” section is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class or representative arbitration, this “Mandatory Arbitration Provisions” section will be unenforceable in its entirety. If you are found to have a non-waivable right to bring a particular claim or to request a particular form of relief that the arbitrator lacks authority to redress or award according to this “Mandatory Arbitration Provisions” section, including public injunctive relief, then only that respective claim or request for relief may be brought in court, and you and we agree that litigation of any such claim or request for relief shall be stayed pending the resolution of any individual claim(s) or request(s) for relief in arbitration.
Controlling Law
These Terms will be governed by the laws of the State of Delaware except for its conflicts of laws principles. However, some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer’s country. This paragraph does not override those laws.
Entire Agreement
These Terms constitute the entire agreement between you and Coalition with respect to the subject matter hereof, and supersede and replace any other prior or contemporaneous agreements, terms or conditions applicable to the subject matter of these Terms. Our past, present and future affiliates and agents can invoke our rights under this agreement in the event they become involved in a dispute with you. Otherwise, these Terms do not give rights to any third parties.
Waiver, Severability & Assignment
Coalition’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. Coalition may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.
Modifications
We may revise these Terms from time to time to better reflect:
1. changes to the law;
2. new regulatory requirements; or
3. improvements or enhancements made to our Services.
If an update affects your use of the Services or your legal rights as a user of our Services, we will notify you prior to the update’s effective date by sending an email to the email address associated with your account or via an in-product notification. These updated terms will be effective no less than 30 days from when we notify you.
If you do not agree to the updates we make, please cancel your account and stop using the Services before the updated Terms become effective. By continuing to use or access the Services after the updates come into effect, you agree to be bound by the revised Terms.
Acceptable Use Policy
Coalition was created to make the internet a safer, inclusive and more trustworthy place. In exchange, we trust you to use our services responsibility.
As a condition to using the Coalition services (“Services”), you agree not to misuse the Services or to help anyone else do so. For example, you must not even try to do any of the following:
● probe, scan or test the vulnerability of any system or network, unless done in compliance with a bug bounty program formally established by Coalition;
● breach or otherwise circumvent any security or authentication measures;
● access, tamper with or use non-public areas or parts of the Services or shared areas of the Services you have not been invited to;
● interfere with or disrupt any user, host or network, for example by sending a virus, overloading, flooding, spamming or mail-bombing any part of the Services;
● access, search or create accounts for the Services by any means other than our publicly supported interfaces (for example, “scraping” or creating accounts in bulk);
● send unsolicited communications, promotions or advertisements or spam;
● send altered, deceptive or false source-identifying information, including “spoofing” or “phishing”;
● promote or advertise products or services other than your own without appropriate authorization; ● abuse referrals or promotions;
● sell the Services unless specifically authorized to do so;
● advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual orientation, disability or impairment;
● harass or abuse Coalition users, personnel, representatives or other agents performing services on behalf of Coalition;
● violate the law in any way, including publishing or sharing material that is fraudulent, defamatory or misleading or that violates the intellectual property rights of others; or
● violate the privacy or infringe the rights of others.
We reserve the right to take appropriate action in response to violations of this policy, which could include removing or disabling access to content, suspending a user’s access to the Services or terminating an account.
Law Enforcement and Governmental Authority Data Request Guideline
Last Updated: February [●], 2025
These operational guidelines are for any law enforcement agency or other government authority (the “Requesting Authority”) making a request (including in connection with any court injunction, court order, lawfully issued subpoena or police investigation) to Coalition Fitness, LLC (“we”, “our”, “us” or “Coalition”) for disclosure of data about our users (a “Request”).
We respond to Requests made by a Requesting Authority in accordance with these guidelines, subject always to applicable laws and regulations. In specific cases, we may depart from these guidelines in our responses. We reserve the right to modify these guidelines where necessary and without providing notice, taking into consideration applicable laws and regulations and the evolving needs of the organization.
We provide non-public customer information in response to law enforcement requests when legally required to do so. We will scrutinize all requests to make sure they comply with the law. Where relevant or necessary, we may require appropriate legal and/or supporting documentation to be furnished by the Requesting Authority before we can provide the relevant customer information requested. Such documents may include a court order, subpoena, search warrant, authorization document(s) and/or other valid legal process, as the case may be.
As a matter of practice, we do not retain all user information and/or content, which may be deleted, de-personalized and/or revised from time to time. Certain customer information and customer content may not be retained at all or if retained, may not be retained for prolonged periods and/or in a comprehensive manner. Some of our customer information and customer content are regularly overwritten, de-personalized and/or discarded.
FROM TIME TO TIME, WE RECEIVE REQUESTS FOR DISCLOSURE OF DATA WHICH DO NOT BELONG TO AND/OR ARE NOT HELD BY COALITION BUT A SEPARATE ENTITY. PLEASE NOTE THAT WHERE DATA AND/OR INFORMATION ARE NOT MAINTAINED BY AND/OR DOES NOT FALL WITHIN THE PURVIEW OF COALITION, WE WILL NOT BE ABLE TO RENDER ASSISTANCE ON SUCH REQUESTS. THE RESPONSIBILITY IS ON THE REQUESTING AUTHORITY TO MAKE THE APPROPRIATE REQUEST(S) TO SUCH OTHER ENTITIES AND/OR AFFILIATES AS NECESSARY.
WHAT KINDS OF REQUESTS DO WE RESPOND TO?
We respond to the following types of Requests:
Preservation Requests
We accept Requests from Requesting Authorities to preserve specified records or data, pending the issuance of valid legal process, for a reasonable period of time and in accordance with applicable laws and regulations. If we do not receive a formal legal request for the preserved information before the end of the preservation period, the preserved information may be deleted when the preservation period expires.
In addition to the information described below in the “Form of the Request” section below, preservation requests must be sent on law enforcement letterhead, signed and must include a statement with details about steps that are being taken to obtain legal process for the data sought to be preserved. In specific
cases, we may need further supporting and/or legal documentation before we can respond to a Preservation Request. All our rights in this regard are fully and expressly reserved.
Emergency Requests
We accept Requests from Requesting Authorities that give us a good faith belief regarding an imminent emergency involving risk of death, serious physical injury to a person or any risk of harm to a child. Please note that we evaluate emergency requests on a case-by-case basis in compliance with applicable laws and regulation. Where appropriate or necessary, we may require the Requesting Authority to furnish relevant legal and/or supporting documentation confirming their authorization and/or legal basis for making the request, without unnecessarily jeopardizing or delaying our response(s) to the requests.
Legal Process Requests
We accept Requests made in accordance with applicable laws and regulations. This may include Requests arising from valid search warrants and subpoenas and other valid legal process, or valid Requests made in accordance with applicable mutual legal assistance arrangements and channels. Where appropriate or necessary, we may require the Requesting Authority to furnish relevant legal and/or supporting documentation confirming their authorization and/or legal basis for making the request.
RETAINING AND DISCLOSING OF DATA
We will only retain and disclose data in accordance with our Terms of Service (including our Privacy Policy), subject always to applicable laws and regulations.
FORM OF REQUEST
We will only respond to written Requests that are made in accordance with applicable laws and regulations. In connection with any Request, please clearly specify the following:
● the Requesting Authority;
● the identity of the specific officer and/or agent of the Requesting Authority responsible for the request (the “Request Contact”) and his or her rank, badge/identification number and identification documents;
● the relevant authorization document(s) of the specific officer and/or agent of the Requesting Authority, if applicable;
● contact details for the Request Contact, including phone number, email address (which must be from the Requesting Authority’s email domain address) and postal address;
● a Request response date;
● the Coalition user to which the Request relates (including users’ identification / account details);
● the specific data and/or documents being requested from us regarding the relevant user/account and its relationship to the investigation to which the Request relates; and
● the basis of the Request, including the provisions of any specific legislation being relied upon and, where applicable and/or necessary, details of the nature of the investigation, procedure and/or process being carried out by the Requesting Authority.
Please note that we may be unable to respond to any vague or incomplete Requests.
NOTIFICATION OF OUR USERS
We respect our users’ rights and privacy. We may therefore notify the relevant user about any Requests for their data prior to disclosure, unless we are prohibited from doing so under applicable laws or regulations, by the terms of any legal process (such as a confidentiality order) or where we reasonably believe that such disclosure may create imminent and/or serious danger or risk for us or any third party.
Law enforcement officials who believe that notification would jeopardize a law enforcement investigation should obtain an appropriate court order or legal process that specifically prohibits member notification. It is the law enforcement official’s responsibility to request that we do not notify a customer of your request because it would jeopardize a law enforcement investigation. We will carefully consider your request and our compliance with the same will be subject to applicable laws or regulations. All of our rights in this regard are expressly reserved.
If your data request draws attention to an ongoing or prior violation of our Terms of Service or our Acceptable Use Policy, we will take action to prevent further abuse, including actions that may notify the user that we are aware of their misconduct. If you believe in good faith that such actions will jeopardize an ongoing investigation, it is your responsibility to request that we defer such action, which includes but is not limited to your providing the appropriate court order or legal process prohibiting such notification. We will carefully consider your request and our compliance with the same will be subject to applicable laws or regulations. All our rights in this regard are expressly reserved.
REIMBURSEMENT OF COSTS
To the extent permitted by applicable laws and regulations, we may seek reimbursement of our costs in responding to a Request.
TESTIMONY SUPPORT
We do not provide expert testimony support, except to the extent required by applicable laws and regulations.
WHERE SHOULD REQUESTS BE SENT TO?
All Requests should be sent to info@coalitionstl.com with “Law Enforcement Disclosure Request” or “Governmental Authority Disclosure Request”, as applicable, in the subject line.
Please note that:
● we may take longer to respond to any Requests not sent to the above contact details;
● we will not review correspondences sent by anyone other than law enforcement authorities to the above contact details; and
• if we accept any legal processes via the above contact details, such acceptance is for convenience only and does not waive any of our rights or objections, including for lack of proper service or jurisdiction.Heading
